Legal
Legal Notice
This legal notice is published pursuant to Article 1-1 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN), Article L111-1 of the French Consumer Code, and Article R123-237 of the French Commercial Code. It concerns the website and the application accessible at vitrily.com, as well as the websites published through the Vitrily service.
Last updated: 12 July 2026
1. Publisher of the website and the service
The vitrily.com website and the Vitrily service are published by:
- Corporate name: AGENSIO AI. Vitrily is a brand and a product published by the company AGENSIO AI.
- Legal form: single-shareholder simplified joint-stock company (société par actions simplifiée unipersonnelle, SASU) governed by French law.
- Share capital: EUR 1.00 (one euro).
- Registered office: 4 Impasse Rémi Belleau, 44430 Le Loroux-Bottereau, France.
- Registration: registered with the Nantes Trade and Companies Register (RCS Nantes) under number 102 258 076, registered on 13 March 2026; SIREN 102 258 076; SIRET of the registered office 102 258 076 00011.
- Intra-Community VAT number: FR03102258076.
- APE/NAF code: 62.01Z (computer programming).
2. Publication director
The publication director is Théo Bouchet, in his capacity as President of AGENSIO AI.
3. Contact
For any question relating to the website, the service or this legal notice, the publisher may be contacted quickly and directly:
- Email address: contact@vitrily.com
- Postal address: AGENSIO AI, 4 Impasse Rémi Belleau, 44430 Le Loroux-Bottereau, France.
4. Hosting
The Vitrily application and the websites published by users are hosted by:
- Vercel Inc., a company governed by US law, 340 S Lemon Ave #4133, Walnut, CA 91789, United States, for the hosting of the application, the publication of the websites, as well as the technical management of domain names.
The service data (database, authentication and storage) is hosted by:
- Supabase, the data being stored within the European Union (Frankfurt region, Germany).
5. Description of the service
Vitrily is a service allowing local merchants and professionals to create and publish a website. The service includes exclusively the features actually provided:
- the creation and publication of a website, on a free subdomain at *.vitrily.com or, in the paid plan, on a custom domain name;
- artificial intelligence assistance for content writing, provided exclusively by the Claude technology from Anthropic;
- the provision and attachment of a custom domain name, operated technically through the Vercel platform;
- an online booking module.
Any other feature not appearing in this list is not provided by the service. In particular, the service does not include any social media management or publishing feature.
6. Intellectual property
The Vitrily brand, the Agensio brand, as well as all distinctive signs, logos, names, the platform, its source code, its rendering engine, its templates and its graphic elements are the exclusive property of AGENSIO AI or are the subject of a licence granted to its benefit. They are protected by intellectual property law.
Any reproduction, representation, modification, adaptation, extraction or exploitation, in whole or in part, of these elements, by any process whatsoever and on any medium whatsoever, without the prior written authorisation of AGENSIO AI, is prohibited and constitutes infringement. Use of the service confers upon the user only a limited, personal and non-exclusive right of use, under the conditions set out in the Terms of Use.
The free subdomain at *.vitrily.com made available as part of the service remains the exclusive property of AGENSIO AI; it is revocable, non-assignable and non-transferable. The custom domain name subscribed to in the paid plan belongs to the customer, under the conditions detailed in the Terms of Sale and Use.
The content uploaded by the user (texts, images, trademarks, information) remains their property. The user remains solely responsible for such content and warrants that they hold all the rights necessary for its publication.
7. Host status and reporting of illegal content (LCEN / DSA)
With respect to the content published by users on the websites they create, AGENSIO AI acts as a host within the meaning of Law No. 2004-575 of 21 June 2004 (LCEN) and of Regulation (EU) 2022/2065 of 19 October 2022 on a single market for digital services (Digital Services Act, known as the "DSA"). AGENSIO AI exercises no prior editorial control over this content, which is the sole responsibility of its authors.
In accordance with this regime, AGENSIO AI may be held liable for such content only if, having actually become aware of its manifestly illegal nature or of facts and circumstances revealing such nature, it did not act promptly to remove it or to render access to it impossible.
Any content presumed to be illegal may be reported, within the framework of the notice and action mechanism provided for in Article 16 of the DSA, at the address contact@vitrily.com, which constitutes the dedicated point of contact. To be processed, the notification must make it possible to precisely identify the content concerned (in particular its URL address), set out the reasons for which it is deemed illegal, and provide the contact details of its author. AGENSIO AI may remove or render inaccessible the notified content under the conditions provided for by law and by its Terms of Use, and will inform, to the extent required, the author of the content as well as the author of the notification of the action taken and of the avenues of appeal available.
8. Liability
AGENSIO AI implements reasonable means to ensure the accessibility and proper functioning of the service. In this respect, it is bound by an obligation of means and not of result. As the service is provided as is and is liable to change, AGENSIO AI guarantees neither uninterrupted availability nor the absence of error, and provides no guarantee of search engine indexing, traffic, ranking in search engines or commercial result.
The artificial intelligence writing assistance (Claude from Anthropic) produces texts for guidance purposes only: the user remains responsible for their verification, their accuracy and their compliance before any publication.
The foregoing provisions apply without prejudice to mandatory legal provisions, in particular those protecting consumers (notably the legal guarantee of conformity and liability in the event of personal injury, gross negligence or wilful misconduct), from which no derogation may be made. The detailed liability regime applicable to contractual relationships is set out in the Terms of Use and the Terms of Sale.
9. Contractual documents
Use of the service and any subscription to a paid plan are governed by the following documents, accessible from the website:
- the Terms of Use;
- the Terms of Sale;
- the Privacy Policy;
- the Cookie Policy.
10. Protection of personal data
The processing of personal data is described in the Privacy Policy. The data controller is AGENSIO AI. For any question relating to their data or to exercise their rights, the user may write to the data protection officer at the address contact@vitrily.com.
In accordance with the applicable regulations, any person has the right to lodge a complaint with the French Data Protection Authority (Commission nationale de l'informatique et des libertés, CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, website cnil.fr.
11. Consumer mediation
In accordance with Article L612-1 of the French Consumer Code, every consumer has the right to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute with the publisher, after first having attempted to resolve that dispute directly with the publisher by means of a written complaint.
In accordance with Articles L611-1 et seq. of the French Consumer Code, every consumer is entitled to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute that has not been settled. The contact details of the competent consumer mediator will be communicated to the consumer and updated in this document.
12. Applicable law and jurisdiction
This legal notice is governed by French law. Any dispute relating to its interpretation or its performance falls within the jurisdiction of the French courts; with respect to a professional user, jurisdiction is conferred upon the courts within the jurisdiction of the registered office of AGENSIO AI.
These provisions apply without prejudice to the more protective mandatory provisions from which the consumer benefits: the consumer notably retains the option of bringing proceedings, at their choice, before the court of the place where they resided at the time the contract was concluded or the harmful event occurred, or that of the place of the defendant's domicile, and benefits from the mandatory rules of the law of their habitual residence.
Vitrily Terms of Use
Last updated: 12 July 2026
These Terms of Use (hereinafter the Terms of Use) govern access to and use of the Vitrily service. They constitute a contract between you, in your capacity as user (hereinafter the User or you), and the publisher of the service, the company AGENSIO AI (hereinafter Agensio, the Publisher or we). Vitrily is a product and a brand published by AGENSIO AI.
The Terms of Use apply independently of the Terms of Sale (hereinafter the Terms of Sale), which for their part govern the financial arrangements and the subscription to paid plans, and of the Privacy Policy and the Cookie Policy, accessible from the vitrily.com website. In the event of any conflict between the Terms of Use and the Terms of Sale on a matter relating to sales, the Terms of Sale shall prevail on that point.
Article 1: Identification of the Publisher and hosting
- Company name: AGENSIO AI, a single-shareholder simplified joint-stock company (societe par actions simplifiee unipersonnelle, SASU) governed by French law.
- Registered office: 4 Impasse Remi Belleau, 44430 Le Loroux-Bottereau, France.
- Share capital: 1,00 EUR.
- Registration: SIREN 102 258 076; SIRET of the registered office 102 258 076 00011; registered with the Nantes Trade and Companies Register (RCS Nantes) under number 102 258 076, registered on 13 March 2026.
- Intra-Community VAT number: FR03102258076. APE/NAF code: 62.01Z (computer programming).
- Publication director: Theo Bouchet, President.
- Contact: contact@vitrily.com.
The Service and the Sites published by means of the Service are hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, United States, which hosts the application, the published Sites and manages the domain names. The database, authentication and storage are provided by Supabase, with the data hosted within the European Union (Frankfurt, Germany). Full information regarding hosting and editorial responsibility also appears in the Legal Notice accessible from the vitrily.com website.
Article 2: Definitions
- Service: the set of features offered by Vitrily, as described in Article 4.
- Account: the personal space created by the User to access the Service.
- Site: the website created, edited and published by the User by means of the Service.
- User Content: all elements (texts, images, commercial information, contact details, booking data and, more generally, any element) published, imported or generated by the User by means of the Service.
- Consumer: any natural person who acts for purposes that do not fall within the scope of their commercial, industrial, craft, professional or agricultural activity, within the meaning of the introductory article of the French Consumer Code.
- Free subdomain: the address in the form subdomain.vitrily.com made available under the free plan.
- Custom domain: the User's own domain name, attached to the Site under a paid plan.
Article 3: Purpose and acceptance of the Terms of Use
The purpose of the Terms of Use is to define the conditions under which the User accesses and uses the Service. The creation of an Account and the use of the Service require the prior, express and unreserved acceptance of these Terms of Use.
Acceptance is given at the time of registration through a positive action by the User (a dedicated checkbox that is not pre-ticked). By ticking this box, the User acknowledges having read the Terms of Use and accepting them in full.
The User declares that they have the legal capacity required to enter into a contract, that is to say to be a natural person of full age and capacity, or to act in the name and on behalf of a legal entity that they have the power to bind. The Service is intended for professional use or for use by adults; it is not intended for minors and does not knowingly collect data relating to minors.
If the User does not accept the Terms of Use, they must not create an Account or use the Service.
Article 4: Description of the Service
Vitrily is an online tool that enables local businesses and professionals to create, edit and publish a website. As at the date of these Terms of Use, the Service comprises only the following features:
- Website creation and editing from templates and an online editor;
- Writing assistance by artificial intelligence, provided by Anthropic's Claude technology (see Article 9);
- Attachment of a custom domain, searched for and set up through the technical intermediary of Vercel (see Article 11), under a paid plan;
- Online booking allowing the business's customers to make appointments.
The Service is offered under a free plan (Site published on a Free subdomain) and a full paid plan. The essential characteristics, the prices and the subscription terms of the paid plans are detailed in the Terms of Sale.
Only the features actually made available in the Service are provided and guaranteed. The Service includes no social media publishing or management feature, nor any feature not expressly described in this Article or in the Terms of Sale. No undescribed feature may be relied upon by the User.
Article 5: User Account
Access to the Service requires the creation of an Account. The User undertakes to provide accurate, complete and up-to-date information, and to keep it up to date.
Login credentials are personal and confidential. The User is solely responsible for keeping them safe and for any activity carried out by means of their Account. They shall inform the Publisher without delay at the address contact@vitrily.com of any unauthorised use or any security breach of which they become aware.
Article 6: Acceptable use rules
The User undertakes to use the Service fairly and in compliance with the law and these Terms of Use. The following are prohibited in particular, without this list being exhaustive:
- the publication, dissemination or storage of unlawful content, in particular infringing, defamatory, insulting, hateful, violent or pornographic content, or content that infringes privacy, public order or public morality;
- any infringement of the rights of third parties, in particular intellectual property rights, trademark rights, image rights or the protection of personal data;
- the sending of unsolicited messages or spam, phishing or any fraudulent practice;
- reverse engineering, decompilation, extraction or unauthorised reproduction of the code, the engine, the templates or any component of the Service;
- any action liable to overload, disrupt or compromise the integrity, security or availability of the Service or of the infrastructures that support it (in particular intrusion attempts, code injection, abusive bots);
- the fraudulent use of the Custom domain, the Free subdomain or the online booking feature;
- the circumvention of quotas, usage limits or technical measures put in place by the Publisher;
- any use of the Service on behalf of a third party in breach of these Terms of Use.
Any breach of these rules may give rise to the measures provided for in Article 15 (suspension and termination).
Article 7: User Content
The User is solely responsible for the User Content that they publish, import or have generated by means of the Service. The Publisher exercises no prior control over such content.
The User warrants that they hold all the rights and authorisations necessary in respect of the User Content, in particular the texts, images, logos, trademarks and information that they disseminate, and that such content does not infringe any right of any third party or any legal or regulatory provision.
The User shall indemnify the Publisher against any claim, action, demand or judgment by a third party relating to the User Content, and undertakes to bear all the financial consequences, including reasonable defence costs, resulting therefrom for the Publisher. This indemnity is without prejudice to the mandatory rights afforded to a User who has the status of Consumer.
In order to enable the provision of the Service, the User grants the Publisher a non-exclusive, worldwide and limited licence for the duration of the use of the Service, for the sole purposes of hosting, reproducing, displaying, technically adapting and backing up the User Content necessary for the publication and proper functioning of the Site. The User retains ownership of their User Content.
Article 8: Host status and reporting of unlawful content
In respect of the User Content published by means of the Service, the Publisher acts as a host within the meaning of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy. In this capacity, the Publisher is not subject to a general obligation to monitor content and cannot be held liable for the User Content as long as it has not become aware of its manifestly unlawful nature or as long as, having become aware of it, it has not acted promptly to remove it or make access to it impossible.
In accordance with Regulation (EU) 2022/2065 on digital services (DSA), any person may report content that they consider unlawful by sending a notification to the address contact@vitrily.com, the dedicated point of contact. In order to be effectively processed, the notification must make it possible to identify precisely the content concerned, indicate its location (the address of the Site or of the page), set out the reasons why the content is considered unlawful and include the contact details of its author.
Upon receipt of a notification, the Publisher acknowledges receipt of it, examines the reported content diligently and in a non-arbitrary manner, and then, where appropriate, removes or blocks access to the manifestly unlawful content. The Publisher shall inform the author of the notification and, as far as possible, the User concerned of the decision taken, together with a statement of reasons, as well as of the available means of redress. The User whose content has been removed may contest that decision by means of a reasoned complaint addressed to the same point of contact.
Article 9: Generative artificial intelligence
The Service incorporates writing assistance based on generative artificial intelligence technology provided exclusively by Anthropic (Claude). No other artificial intelligence provider is used for this feature.
The texts proposed by the artificial intelligence are provided as assistance and on an "as is" basis. The User remains solely responsible for verifying, proofreading and checking the accuracy, legality and relevance of the generated content before publishing it. The Publisher gives no warranty as to the accuracy, originality, non-infringement or fitness for a particular purpose of the generated content.
The User Content transmitted to the artificial intelligence is not used for the training of models.
Article 10: Intellectual property
The Service, the Vitrily platform, its source code, its rendering engine, its templates, its interfaces, its databases as well as the trademarks, logos, names and distinctive signs Agensio and Vitrily are and remain the exclusive property of Agensio or of its licensors. They are protected by intellectual property law.
No provision of these Terms of Use may be construed as an assignment of intellectual property rights for the benefit of the User. The Publisher grants the User a mere personal, non-exclusive, non-transferable right of use limited to the duration of the use of the Service and to the needs thereof.
Any unauthorised reproduction, representation, modification, extraction or exploitation of all or part of the Service or of the protected elements is prohibited and liable to give rise to the liability of the User.
Article 11: Domain name and Free subdomain
Free subdomain. Under the free plan, the Site is published on a Subdomain in the form subdomain.vitrily.com. This Free subdomain is the exclusive property of Agensio. It is made available on a revocable basis, may not be assigned and is neither transferable nor portable to another provider. The Publisher may modify or withdraw it, in particular in the event of the discontinuation of the free plan or of a breach by the User.
Custom domain. Under a paid plan, the User may attach a Custom domain to their Site. This Custom domain belongs to the User, who is the actual holder and beneficial owner of it, the Publisher acting only in the capacity of technical agent through its provider account. Upon simple request addressed to contact@vitrily.com, the Publisher shall proceed with the unlocking and the delivery of the technical elements necessary for the transfer (in particular the EPP authorisation code) within a period of seven (7) business days, only the 60-day ICANN lock following an eligible operation being able, where applicable, to apply. Under no circumstances does the Publisher make the return or the transfer of the Custom domain conditional upon the continuation of the subscription or upon the payment of sums other than those due in respect of the domain itself. The detailed arrangements (reversibility, unconditional transfer, delivery of the technical elements) are specified in the Terms of Sale.
Article 12: Availability, changes and maintenance
The Publisher endeavours to ensure the availability of the Service under a best-efforts obligation. The Service may be subject to interruptions, in particular for maintenance operations, updates, technical developments or as a result of constraints beyond the Publisher's control.
The Publisher may develop, modify, add or remove features of the Service in order to improve its quality, ensure its security or comply with regulations. Where such changes substantially affect the Service, the User is informed by any appropriate means and, if they are a Consumer, they may terminate free of charge if the change substantially degrades access to the Service or its use.
Article 13: Liability
In respect of the Service, the Publisher is bound by a best-efforts obligation. It cannot guarantee continuous and error-free operation of the Service.
The Publisher gives no guarantee of results as to search engine optimisation (SEO), visibility, traffic, the number of bookings, turnover or conversion resulting from the use of the Service.
In relations with a professional User (business-to-business relations): to the maximum extent permitted by law, the Publisher's liability is excluded for indirect damages, in particular loss of turnover, profits, customers, data, business or reputation. In any event, and save in the case of gross negligence or wilful misconduct, the Publisher's overall liability, on all grounds combined, is capped at the total amount actually paid by the User in respect of the Service during the twelve (12) months preceding the triggering event. For the free use of the Service, the Publisher's liability is limited to the fullest extent permitted by law.
With regard to a User who has the status of Consumer: the foregoing exclusions and caps apply only to the strict extent authorised by the mandatory provisions of the French Consumer Code and the French Civil Code. They may not deprive the Consumer of their right to compensation in the event of a breach by the Publisher, nor set aside the legal guarantee of conformity of digital content and services, nor the incurring of the Publisher's liability for damages resulting from harm to life or physical integrity, from gross negligence or from wilful misconduct. Any provision of this Article that would be deemed unwritten with regard to a Consumer pursuant to Article R212-1 of the French Consumer Code is set aside to that extent only, the other provisions remaining applicable.
The User is answerable for the consequences of their own breaches and of the use they make of the Service, in particular in respect of the User Content.
Article 14: Force majeure
The Publisher's liability cannot be incurred in the event of non-performance or delay resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code, that is to say an event beyond the Publisher's control, which could not reasonably have been foreseen at the time the contract was concluded and the effects of which cannot be avoided by appropriate measures.
The following may in particular constitute force majeure, provided that they meet the criteria set out above and without the recognition of their releasing character being automatically acquired: serious and unforeseeable failures of the third-party technical providers to which the Publisher has recourse (in particular Vercel, Stripe, Supabase, Anthropic, Resend or Outscraper), network or power outages, cyberattacks and blockages beyond the Publisher's control. It is specified that recourse to such providers does not release the Publisher from its obligations where the criteria of force majeure are not met, in particular with regard to a Consumer.
The prevented party shall inform the other of the occurrence of an event of force majeure as soon as possible. If the impediment is definitive or continues beyond a reasonable period, the contract may be terminated as of right, each party being released from its obligations under the conditions provided for by law.
Article 15: Suspension and termination for breach
In the event of a breach by the User of these Terms of Use, in particular in the event of manifestly unlawful content, non-payment, characterised abuse or an attack on the security of the Service, the Publisher may suspend access to the Account or to the Site, or terminate the contract.
Save in cases of emergency, serious harm to security or manifest unlawfulness, the suspension or termination is preceded by a formal notice that has remained without effect, sent by any written means. In the event of manifest unlawfulness or serious risk, the measure may be taken immediately and without compensation.
The User is informed of the measure taken and of the reasons for it, and has the possibility of addressing a reasoned complaint to the address contact@vitrily.com. Termination results in the cessation of the right of access to the Service; the financial arrangements and the fate of the data are governed by the Terms of Sale and by the Privacy Policy.
Article 16: Deletion of the Account
The User may request the deletion of their Account at any time by sending a request to the address contact@vitrily.com. The deletion is carried out by the Publisher within a reasonable period, subject to the legal retention periods set out in the Privacy Policy. The deletion of the Account results in the cessation of access to the Service and, where applicable, the unpublishing of the Site. The termination of the paid plans and the exercise of the rights over personal data are governed, respectively, by the Terms of Sale and by the Privacy Policy.
Article 17: Personal data and cookies
The processing of personal data in connection with the Service is described in the Privacy Policy, accessible from the vitrily.com website, which specifies in particular the purposes, the legal bases, the recipients and processors, the retention periods, any transfers outside the European Union and the rights of data subjects under Regulation (EU) 2016/679 (GDPR). The use of strictly necessary trackers and cookies as well as audience measurement is described in the Cookie Policy.
Article 18: Amendment of the Terms of Use
The Publisher may amend these Terms of Use in order to adapt them to changes in the Service, to regulations or to its practices. Any substantial amendment is brought to the User's attention by any appropriate means, with reasonable notice before it comes into force.
Continued use of the Service after the amended Terms of Use come into force constitutes acceptance. A User who does not accept the new Terms of Use may, free of charge and without penalty, cease using the Service and terminate their Account under the conditions provided for in these Terms of Use.
Article 19: Evidence agreement
Save proof to the contrary provided by any means, the logs, records and computer systems of the Publisher shall be authoritative between the parties as to the reality of the operations carried out by means of the Service, in particular the time-stamping of the User's consents, acceptances and requests. This evidence agreement does not restrict the means of proof available to the User, who remains free to establish proof to the contrary.
Article 20: Language, severability, non-waiver and entirety
These Terms of Use are drawn up in the French language, which alone is authoritative between the parties.
If any of the provisions of these Terms of Use were declared void, invalid, unwritten or unenforceable, the other provisions would retain their full effect, and the provision concerned would be replaced by a valid provision as close as possible to the parties' original intention.
The fact that the Publisher does not avail itself of a breach or does not exercise a right provided for in the Terms of Use does not constitute a waiver of the right to avail itself thereof subsequently.
The Terms of Use, together with the Terms of Sale and the Privacy Policy, express the entirety of the agreement between the parties relating to the use of the Service.
Article 21: Applicable law and dispute resolution
These Terms of Use are subject to French law, subject, for a User who has the status of Consumer, to the more protective mandatory provisions of the law of their habitual residence (Article 6 of the Rome I Regulation).
In the event of a dispute, the User is invited to contact the Publisher beforehand at the address contact@vitrily.com in order to seek an amicable solution.
In accordance with Articles L611-1 et seq. of the French Consumer Code, a User who has the status of Consumer is entitled to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute that has not been settled. The contact details of the competent consumer mediator will be communicated to the Consumer and updated in this document. No provision of these Terms of Use may deprive the Consumer of the mandatory rights afforded to them by law.
In the absence of an amicable resolution, disputes fall within the jurisdiction of the competent courts of the Publisher's registered office, subject to the mandatory rules of jurisdiction that apply, in particular those protecting the Consumer, who may bring proceedings, at their choice, before one of the courts having territorial jurisdiction under the French Code of Civil Procedure or the court of the place where they resided at the time the contract was concluded.
Vitrily Terms of Sale
Last updated: 19 July 2026
These Terms of Sale (hereinafter the Terms) govern the sale of the paid plans of the Vitrily service. They supplement the Terms of Use and the Privacy Policy, which form an integral part of the agreement between the Customer and the publisher. By subscribing to a paid plan, the Customer acknowledges having read these Terms and accepts them without reservation.
Vitrily is aimed primarily at professionals (retailers, craftspeople, self-employed workers, very small businesses), but may be subscribed to by non-professionals or sole traders. These Terms therefore cover both situations. The provisions specific to consumers and non-professionals, in particular the right of withdrawal and consumer mediation, apply only to the latter, without ever diminishing their mandatory rights.
Article 1. Identity of the seller
The Vitrily service is published and marketed by:
- AGENSIO AI, a single-shareholder simplified joint-stock company (société par actions simplifiée unipersonnelle, SASU) under French law, of which Vitrily is a product and a brand.
- Registered office: 4 Impasse Rémi Belleau, 44430 Le Loroux-Bottereau, France.
- Share capital: EUR 1.00 (one euro).
- Registered with the Trade and Companies Register of Nantes (RCS Nantes) under number 102 258 076, registered on 13 March 2026.
- SIREN: 102 258 076; SIRET of the registered office: 102 258 076 00011.
- APE/NAF code: 62.01Z (computer programming).
- Intra-Community VAT number: FR03102258076.
- Publication director and legal representative: Théo Bouchet, President.
- Customer and after-sales contact: contact@vitrily.com.
Any communication relating to an order, a complaint or the exercise of a right must be sent to contact@vitrily.com.
Article 2. Definitions
- Publisher or Agensio: the company AGENSIO AI, seller of the service.
- Customer: any natural or legal person subscribing to a Vitrily plan.
- Service: the Vitrily platform accessible at vitrily.com, enabling the creation, publication and management of a website.
- Free plan: the provision of a website published on a subdomain of the type name.vitrily.com.
- Full plan: the paid plan described in Article 3.
- Customer Content: all texts, images, information and data supplied, imported or generated by the Customer on their website.
Article 3. Description of the plans and essential characteristics
Vitrily is a website builder intended for local businesses and professionals (restaurants, hairdressers, craftspeople, coaches, florists and similar activities). The Service allows a showcase website to be created, customised, published and managed.
3.1. Free plan
The free plan includes the creation and publication of a website on a subdomain of the type name.vitrily.com. This subdomain remains the exclusive property of Agensio under the conditions of Article 10.
3.2. Full plan (paid)
The full plan adds to the free plan the following features, as they actually exist within the Service:
- the connection of a custom domain name;
- artificial-intelligence-assisted editing for drafting and improving content, subject to a fair-use allowance whose daily and monthly limits are made known to the Client within the Service (provided by Anthropic, see Article 12);
- an online booking module;
- the management of up to three (3) websites per account.
The Customer acknowledges that only the features described above and actually available within the Service are marketed. No feature not listed in these Terms is guaranteed or owed. In particular, the Service includes no social-media publishing or management feature. The essential characteristics of the Service are also recalled on the plan presentation page before any order.
Article 4. Order and formation of the contract
Subscription to the full plan is carried out online. Before confirming their order, the Customer reviews the essential characteristics of the Service, the price, the payment terms, the duration and the conditions of termination. The order is final only after express acceptance of these Terms and validation of payment.
In accordance with Article L221-11 of the Consumer Code, a confirmation of the order together with a copy of these Terms are sent to the Customer on a durable medium, by email, allowing them to be stored and reproduced identically.
In accordance with Article L111-1 of the Consumer Code, the Service is a digital service supplied immediately: unless the right of withdrawal is waived or has expired under the conditions of Article 8, access to the features of the full plan is opened to the Customer as soon as payment is confirmed. Agensio undertakes to supply the Service without undue delay after the conclusion of the contract.
Article 5. Price
The full plan is offered, in euros, at the Customer's choice:
- EUR 99 per year; or
- EUR 10 per month.
For Customers located in France, prices are displayed inclusive of all taxes, in accordance with Article L112-1 of the Consumer Code. French value added tax at the applicable rate (20 per cent as at the date of these Terms) is included in the displayed amount (the EUR 99 price contains the VAT). For Customers located outside the euro area, the price is displayed and charged in US dollars. The currency and the exact amount are clearly stated before the order is confirmed.
For professional Customers located in the European Union outside France, the price may be displayed exclusive of tax, the mention excl. tax and the applicable rate then being clearly indicated. The VAT reverse-charge mechanism applies where relevant upon provision of a valid intra-Community VAT number.
The applicable price is the one in force on the day of the order. Agensio reserves the right to change its prices at any time for the future. Any price change affecting an ongoing subscription is notified to the Customer before it takes effect, the Customer retaining the option to terminate before the next renewal date.
5.1. Announcements of price reductions
In accordance with Article L112-1-1 of the Consumer Code (the so-called Omnibus directive), any announcement of a price reduction indicates the reference price, corresponding to the lowest price applied by Agensio to all consumers during the thirty (30) days preceding the application of the reduction.
Article 6. Payment
Payment is made online by bank card through the payment provider Stripe. Vitrily never receives or stores the Customer's full bank card number: payment data is processed directly and securely by Stripe.
Depending on the billing period chosen, the Customer is charged annually or monthly. Payment is due upon subscription and then on each renewal date. In the event of rejection or default of payment, Agensio may suspend or terminate access to the full plan under the conditions of Article 15.
Article 7. Duration, tacit renewal and termination
The subscription to the full plan is concluded for the duration corresponding to the billing period chosen (monthly or annual). It is tacitly renewed for successive periods of the same duration, unless terminated by the Customer under the conditions below.
7.1. Information on renewal (Chatel Act)
In accordance with Article L215-1 of the Consumer Code, Agensio informs the consumer or non-professional Customer, in writing, at the earliest three (3) months and at the latest one (1) month before the end of the period allowing the renewal to be rejected, of the option not to renew the contract. This information is presented in a prominent box. If this information is not sent within the required time limits, the Customer may terminate the renewed subscription free of charge and at any time, as from the renewal date, and shall be refunded, within thirty (30) days from that date, the sums paid after renewal, less the sums corresponding to the use of the Service.
7.2. Easy online termination
In accordance with Article L215-1-1 of the Consumer Code, the Customer has an online termination feature, easily accessible and allowing the subscription to be terminated in a few steps (the so-called three-click process). Termination takes effect at the end of the current period and is acknowledged by a receipt sent on a durable medium. The Customer may also terminate at any time by email to contact@vitrily.com.
Termination ends the renewal of the subscription for the future. Unless otherwise provided by law or in the event of exercise of the right of withdrawal, sums already paid in respect of the current period remain acquired by Agensio.
Article 8. Right of withdrawal
This clause applies to consumer and non-professional Customers, as well as, under the conditions of Article 9, to certain professionals.
8.1. Time limit and procedures
In accordance with Article L221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons for their decision. To exercise this right, the Customer notifies their decision by an unambiguous statement sent to contact@vitrily.com, or by means of the model form reproduced below. A dedicated and free online withdrawal feature is made available under the conditions provided for by the applicable regulations. In the event of validly exercised withdrawal, and subject to the waiver provided for in Article 8.3, Agensio refunds the Customer the full amount of the sums paid, without undue delay and at the latest within fourteen (14) days following receipt of the request, using the same means of payment as that used for the order. Where the Customer has expressly requested immediate performance of the Service and acknowledged the loss of their right of withdrawal under the conditions of Article 8.3, the amount refunded may be reduced in proportion to the service already supplied, in accordance with Article L221-25 of the Consumer Code.
8.2. Model withdrawal form
To the attention of AGENSIO AI, 4 Impasse Rémi Belleau, 44430 Le Loroux-Bottereau, France, contact@vitrily.com: I hereby notify you of my withdrawal from the contract relating to the provision of the service below. Order placed on (order date). Customer's name. Customer's address. Date. Signature (only in the case of paper notification).
8.3. Waiver in the event of immediate performance
As the Service is a digital service supplied immediately, the Customer may request to benefit from it before the expiry of the withdrawal period. In this case, in accordance with Articles L221-25 and L221-28 of the Consumer Code, the Customer is invited to give their express consent to the immediate performance of the service and to expressly acknowledge that they will lose their right of withdrawal once the service has been fully performed. This consent is collected by means of a checkbox, not pre-ticked, time-stamped, proof of which is retained by Agensio. Failing such consent, performance begins upon expiry of the withdrawal period.
Article 9. Provisions specific to professional Customers
In accordance with Article L441-1 of the Commercial Code, these Terms constitute the basis of the commercial negotiation and are communicated to any professional who requests them.
As a precautionary measure, the pre-contractual information and the right of withdrawal provided for in Articles 7 and 8 are extended, under the conditions of Article L221-3 of the Consumer Code, to micro-enterprises employing no more than five (5) employees when they contract outside their main field of activity and the contract does not fall within that field.
Article 10. Custom domain name and free subdomain
10.1. Custom domain name (full plan): the Customer is the holder
Where the Customer connects or has a custom domain name acquired as part of the full plan, this domain name belongs to the Customer, who is its actual holder and economic beneficiary. Agensio acts only as a technical agent, the domain name being managed, for practical reasons, within Agensio's technical account with its infrastructure provider.
Accordingly, Agensio guarantees the Customer an unconditional transfer of their domain name. On simple request sent to contact@vitrily.com, Agensio unlocks the domain and provides the Customer with the transfer code (EPP code) within seven (7) business days, subject solely to the sixty (60) day technical lock imposed by ICANN following a recent registration or transfer, which is beyond Agensio's control.
Agensio refrains from any retention of the domain name. In particular, the return or transfer of the domain name can never be made conditional on the continuation of the subscription or on the payment of sums other than those possibly due in respect of the domain name itself (registration or renewal fees incurred on the Customer's behalf).
10.2. Free vitrily.com subdomain: property of Agensio
The subdomain of the type name.vitrily.com, made available as part of the free plan, remains the exclusive and revocable property of Agensio. It is neither assignable, nor transferable, nor portable, and may be modified or revoked at any time, in particular in the event of termination, discontinuation of the free plan or breach by the Customer.
10.3. Domain name renewal, coverage and end of subscription
Coverage by Agensio. Throughout the term of the full plan, Agensio bears the registration and renewal fees for the Client's custom domain name, up to an annual cap made known to the Client before any order. Where the renewal price of the chosen domain name exceeds that cap, the difference is charged to the Client as a recurring annual surcharge, the amount of which is stated to the Client before the order is confirmed.
Effect of termination. Should the full plan be terminated for any reason, or should the annual surcharge referred to above be terminated on its own, Agensio ceases to bear the renewal of the domain name and disables its automatic renewal with the registrar. The domain name remains active until its expiry date, which has already been paid for; it is neither deleted, nor transferred, nor locked by Agensio as a result of the termination.
Information provided to the Client. Agensio informs the Client by email of the expiry date of their domain name as soon as the termination takes effect. For as long as renewal is covered, Agensio also sends the Client reminders ahead of each annual renewal date.
Keeping the domain name. Before the expiry date, the Client may either subscribe to the full plan again, in which case coverage of the renewal resumes, or request the transfer of their domain name under the terms of article 10.1. After expiry, the domain name enters the recovery periods provided for by the rules of the relevant registry, in particular a redemption period of approximately thirty (30) days for generic extensions, during which recovery may remain possible through the registrar, where applicable against payment of restoration fees. Once those periods have elapsed, the domain name becomes freely registrable by third parties. Agensio may not be held liable for the loss of a domain name resulting from the Client's failure to act within those time limits.
Article 11. Legal guarantee of conformity of digital content and services
In accordance with Articles L224-25-1 to L224-25-31 of the Consumer Code, Agensio supplies a digital service that conforms to the contract and is liable for lack of conformity existing at the time of supply and appearing during the period of supply of the Service. Agensio provides the updates necessary to maintain the conformity of the Service during that period. The consumer Customer benefits from this legal guarantee without prejudice to their right of withdrawal and the other legal guarantees, in particular the legal guarantee of conformity and the guarantee against hidden defects. This guarantee is implemented by request to contact@vitrily.com.
Article 12. Artificial intelligence
The assisted editing feature relies exclusively on the artificial intelligence technology provided by Anthropic (Claude). No other artificial intelligence provider is used for this feature. Content generated by artificial intelligence is provided as is and as a drafting aid. It may contain inaccuracies, approximations or elements already used elsewhere.
The Customer remains solely responsible for the verification, correction and validation of the generated content before publication, as well as for its accuracy, its lawfulness and its suitability for their activity. Agensio provides no guarantee of accuracy, completeness or originality of the generated content and cannot be held liable for its use by the Customer.
Article 13. Availability, maintenance and absence of guarantee of results
Agensio uses reasonable means to ensure the availability of the Service. The Service is provided under a best-efforts obligation. Agensio may temporarily interrupt the Service for maintenance, update or security operations, endeavouring to limit the inconvenience caused.
The Service is a website creation tool. Agensio guarantees no result in terms of search engine optimisation (SEO), traffic, visibility, conversion or turnover. No commercial performance can be expected or required in respect of the Service.
Article 14. Customer's obligations and warranties
The Customer is solely responsible for the Customer Content published by means of the Service. They warrant that they hold all the rights necessary in respect of this content (texts, images, trademarks, distinctive signs and any other protected element) and undertake not to publish any unlawful, misleading, infringing content or content that infringes the rights of third parties.
The Customer indemnifies Agensio against any claim, action, demand or judgment from a third party and connected with the Customer Content, and bears all the consequences, including reasonable defence costs. In respect of the Customer Content, Agensio acts as a host within the meaning of the Act for confidence in the digital economy (LCEN), and not as a publisher.
Any person may report to Agensio any Customer Content that they consider unlawful by writing to contact@vitrily.com, in accordance with the notice and action mechanism provided for by Regulation (EU) 2022/2065 (DSA) and detailed in the Terms of Use. Agensio may remove or make inaccessible any manifestly unlawful content thus notified to it, as well as inform the author of the content of the action taken, without this removal reclassifying its role as host into that of publisher.
Article 15. Suspension and termination for breach
Agensio may suspend or terminate access to the Service, in whole or in part, without compensation, in the event of default of payment, publication of manifestly unlawful content, or characterised abuse (in particular fraud, breach of security, resource overload or misuse of the Service). Except in cases of urgency or manifest unlawfulness, the suspension or termination is preceded by a formal notice that has remained without effect. The Customer may contest a measure by a reasoned request sent to contact@vitrily.com, to which Agensio responds within a reasonable time.
Article 16. Intellectual property
Agensio retains all intellectual property rights in the Vitrily platform, its code, its rendering engine, its templates, its interface and its trademarks, including the Agensio and Vitrily trademarks and distinctive signs. The Customer receives only a personal, non-exclusive, non-assignable licence of use, limited to the duration of the contract and strictly necessary for the use of the Service.
The Customer retains ownership of their Customer Content and grants Agensio a limited, free and non-exclusive licence, for the duration of the contract, for the sole purpose of supplying the Service (hosting, display, backup and technical processing of this content).
Article 17. Liability
Agensio's liability is engaged under a best-efforts obligation. In no case can Agensio's liability be excluded or limited in the event of wilful misconduct, gross negligence, harm to life or physical integrity, or in respect of the mandatory rights and legal guarantees enjoyed by the consumer or non-professional Customer, which remain fully applicable.
With regard to the professional Customer, and within the limits permitted by law:
- Agensio is not liable for indirect damages, in particular loss of turnover, loss of customers, loss of business, loss of data or loss of opportunity;
- Agensio's total and cumulative liability, for all causes combined, is capped at the total amount actually paid by the Customer in respect of the Service during the twelve (12) months preceding the triggering event.
With regard to the consumer or non-professional Customer, only the limitations and exclusions of liability expressly authorised by law apply; Agensio is liable for the direct and foreseeable damages resulting from a breach of its obligations under the conditions of ordinary law. No provision of these Terms may remove or reduce the consumer's or non-professional's right to compensation, or create, to their detriment, a significant imbalance within the meaning of Articles L212-1 and R212-1 of the Consumer Code.
Article 18. Force majeure
Agensio cannot be held liable for the non-performance or delay in the performance of its obligations resulting from a case of force majeure within the meaning of French law and Article 1218 of the Civil Code. In particular, the failures of third-party technical providers essential to the Service (in particular hosting and domain infrastructure, payment provider, database, artificial intelligence provider, email sending service), as well as network outages and general internet interruptions, are liable to constitute a case of force majeure when they meet the characteristics of unforeseeability, irresistibility and externality.
This provision applies, between professionals, only to the extent permitted by law; it may not deprive the consumer or non-professional Customer of the mandatory rights they hold under the law, Agensio remaining liable, with regard to the latter, for the proper performance of the contract, including where it uses third-party technical providers.
Article 19. Personal data
The processing of personal data in connection with the Service is described in the Privacy Policy, which complies with the General Data Protection Regulation (GDPR). The Customer is invited to read it. The data controller is AGENSIO AI; any request relating to data may be sent to contact@vitrily.com.
Article 20. Amendment of the Terms and the Service
Agensio may develop the Service as well as these Terms, for a valid reason, in particular for technical, legal or security reasons or to reflect changes to the offering. Any substantial amendment is brought to the Customer's attention by an appropriate means before it comes into force. A Customer who does not accept the new terms may terminate their subscription under the conditions of Article 7, free of charge and without penalty. Continued use of the Service after the amended Terms come into force constitutes acceptance thereof.
Article 21. Complaints, customer service and refunds
Any complaint relating to an order or to the Service may be sent to customer service at contact@vitrily.com. Agensio endeavours to respond within a reasonable time. Any refunds, in particular in respect of the right of withdrawal or the legal guarantee of conformity, are made using the same means of payment as that used for the order, unless otherwise agreed by the Customer.
Article 22. Consumer mediation
In accordance with Articles L611-1 et seq. and L612-1 of the Consumer Code, the consumer Customer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute with Agensio, after having first attempted to resolve it by a written complaint sent to contact@vitrily.com.
In accordance with Articles L611-1 et seq. of the French Consumer Code, every consumer is entitled to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute that has not been settled. The contact details of the competent consumer mediator will be communicated to the consumer and updated in these Terms.
Article 23. International provisions
As the Service is accessible from several countries, the following provisions apply in addition, without diminishing the mandatory rights applicable to the Customer according to their residence.
23.1. Customers residing in California (United States)
For automatic-renewal subscriptions taken out by Customers residing in California, in accordance with the Automatic Renewal Law (California Business and Professions Code, in particular AB 2863), the Customer's consent to automatic renewal is collected in a clear and conspicuous manner in immediate proximity to the payment validation button. The Customer may cancel online at any time (click-to-cancel). Proof of consent is retained for at least three (3) years.
23.2. Customers residing in the United Kingdom
For Customers residing in the United Kingdom, Agensio applies the information obligations applicable to automatic-renewal contracts, in particular the sending of reminders before each renewal, in accordance with the regime arising from the Digital Markets, Competition and Consumers Act 2024, as well as the applicable cancellation rights.
Article 24. Durable medium and evidence agreement
In accordance with Article L221-11 of the Consumer Code, these Terms, the order confirmation and the pre-contractual information are provided to the Customer on a durable medium, by email allowing them to be stored and reproduced identically.
It is agreed between the parties that the logs, records and information systems of Agensio shall be evidence of the operations carried out in connection with the Service, in particular the time-stamping of the consents relating to the waiver of the right of withdrawal and to the renewal of the subscription, unless evidence to the contrary is provided by the Customer.
Article 25. Applicable law and jurisdiction
These Terms are governed by French law. Any dispute relating to their validity, interpretation or performance falls within the jurisdiction of the courts of the district of Agensio's registered office, subject to the mandatory provisions more favourable to the consumer. In particular, in accordance with Regulation (EC) No 593/2008 (Rome I), the consumer Customer retains the benefit of the mandatory protective provisions of the law of their country of habitual residence, and may bring proceedings before the court of their place of domicile.
Article 26. Severability, non-waiver and entire agreement
If any of the provisions of these Terms were to be declared null, invalid or unenforceable, the other provisions would retain their full force and effect. The fact that Agensio does not, at a given time, invoke a provision of these Terms does not constitute a waiver of its right to invoke it later. These Terms, together with the Terms of Use and the Privacy Policy, express the entire agreement between the parties relating to the Service.
Privacy Policy (GDPR)
Last updated: 12 July 2026
This policy explains what personal data we process when you use Vitrily, why we process it, with whom we share it and what your rights are. It is drafted in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter the GDPR) and French Act No. 78-17 of 6 January 1978 as amended (the Data Protection Act), in particular Articles 12, 13 and 14 of the GDPR concerning the information to be provided to individuals in the case of both direct and indirect collection. Vitrily is a product published by AGENSIO AI.
1. In brief
We have drafted this policy on two levels: this summary, followed by the full policy below. In the event of any discrepancy, the full policy prevails.
- Who processes your data: AGENSIO AI, publisher of Vitrily.
- What we collect: your account information, the content of your website, billing data (never your full card number), technical security data (IP address, User-Agent) and, if you use them, the information relating to the search for your Google listing and to the booking module.
- Why: to provide you with the service, manage your subscription, ensure security and comply with our legal obligations.
- With whom: only technical providers (processors) required for the operation of the service, listed in Section 8.
- Your rights: access, rectification, erasure, restriction, objection, portability and withdrawal of consent, which may be exercised at contact@vitrily.com.
- Cookies: we do not use advertising cookies or third-party trackers. See Section 11.
2. Data controller
The data controller is:
- Company: AGENSIO AI, a single-shareholder simplified joint-stock company (SASU) under French law with a share capital of 1,00 EUR, publisher of the Vitrily product.
- Registered office: 4 Impasse Remi Belleau, 44430 Le Loroux-Bottereau, France.
- Registration: SIREN 102 258 076; SIRET of the registered office 102 258 076 00011; registered with the Nantes Trade and Companies Register (RCS Nantes) under number 102 258 076 on 13 March 2026; APE/NAF code 62.01Z (computer programming).
- Intra-EU VAT number: FR03102258076.
- Legal representative and publication director: Théo Bouchet, President.
- Contact and personal data officer (DPO / point of contact): contact@vitrily.com.
For any question relating to this policy or to your data, write to contact@vitrily.com.
3. Who the service is intended for
Vitrily is a professional website-building tool intended for local businesses and professionals (freelancers, tradespeople, sole traders, small businesses). The service is not intended for minors, and we do not knowingly collect data concerning persons under the age of fifteen (Article 8 of the GDPR, with the threshold set at fifteen years in France by the Data Protection Act). If you believe that a minor has provided us with data, please contact us so that we can delete it.
4. Data we process
Depending on your use of the service, we process the following categories of data:
- Account data: name, email address, password (stored only in hashed form, never in plain text), interface language (locale).
- Content of your website: texts, images, information about your business (name, activity, opening hours, contact details) that you enter or generate.
- Address of your business: transmitted to a geocoding and mapping service in order to display a map on your website.
- Google listing and associated reviews: when you search for your business at sign-up, we retrieve the public information from your Google Business listing and the published reviews. These reviews contain personal data of third parties (their authors). See Section 5.
- Booking data: if you enable the online booking module, the information entered by your own customers (for example name, email, time slot). For this data, AGENSIO AI acts as a processor on your behalf. See Section 6.
- Billing and payment data: information required for your subscription, processed via Stripe. Vitrily never receives or stores your full bank card number.
- Data provided via the contact form or support: the content of your messages and your contact details.
- Technical security data: IP address and User-Agent, used for abuse limitation (rate-limiting), security and fraud prevention.
Providing account and billing data is necessary for entering into and performing the contract (Article 13.2.e of the GDPR): without it, we cannot create your account or provide you with the service. The other data is optional, and its absence only affects the corresponding features.
5. Third-party data collected indirectly (Google reviews)
In accordance with Article 14 of the GDPR, we inform you that certain data is not collected directly from the data subjects.
- Source: when a user links their business to their Google listing, the public reviews and the information from the listing are retrieved via our provider Outscraper, which obtains them from Google.
- Data subjects: the authors of the reviews published on Google.
- Data concerned: displayed name or pseudonym, rating, review text and date, as made public by their authors on Google.
- Purpose and legal basis: to enable the user to display these public reviews on their website; the processing is based on the legitimate interest (Article 6.1.f of the GDPR) of the user and of AGENSIO AI in reusing reviews already made public by their authors, balanced against the rights of the latter.
- Retention: imported reviews are refreshed and then deleted when the user removes them from display or closes their account.
AGENSIO AI acts as data controller solely for the technical operation of importing these reviews via Outscraper and does not purport to shift this responsibility onto the user. The user who chooses to display these reviews on their own website is, for their part, responsible for the lawfulness of that reuse and for compliance with the applicable conditions. Any person whose review is imported or displayed may contact us at contact@vitrily.com to exercise their rights, in particular their right to object and their right to erasure.
6. Bookings: AGENSIO AI acts as a processor
When you enable online booking, the data entered by your customers is processed on your behalf and under your responsibility. You are the data controller for this data; AGENSIO AI acts as a processor within the meaning of Article 28 of the GDPR and uses it only to provide you with the feature. An instrument governing this processing (a data processing agreement compliant with Article 28) is made available to you on request at contact@vitrily.com. It is your responsibility to inform your customers and to have a legal basis for collecting their data.
7. Purposes and legal bases
We process your data only for specified purposes, each based on a legal basis provided for by the GDPR:
- Account creation and provision of the service (editing and publishing your website, AI copywriting, domain, booking): performance of the contract (Article 6.1.b).
- Billing and payment of the subscription: performance of the contract and compliance with our legal accounting obligations (Article 6.1.b and 6.1.c).
- Transactional emails (confirmation, service information, technical alerts): performance of the contract (Article 6.1.b).
- Support and responding to your requests: performance of the contract and legitimate interest in assisting you (Article 6.1.b and 6.1.f).
- Searching for your Google Business listing at sign-up (via Outscraper): performance of the contract and legitimate interest in pre-filling your website (Article 6.1.b and 6.1.f).
- Displaying public reviews imported from Google (via Outscraper): legitimate interest in reusing reviews already made public by their authors (Article 6.1.f). See Section 5.
- Security, abuse prevention and fraud prevention: legitimate interest in protecting the service and its users (Article 6.1.f).
- Cookieless audience measurement: legitimate interest in understanding the aggregate use of the service and traffic to the vitrily.com website (Article 6.1.f). This measurement relies on two means, both cookieless, without advertising trackers, without profiling and without cross-site tracking: an internal (first-party) measurement using a hashed IP address on anonymised and aggregated data, and Vercel Web Analytics provided by our host Vercel. See Section 11.
8. Recipients and processors
We do not sell your data and do not disclose it to third parties for commercial purposes. We use technical providers (processors) that act only on our instructions and for the purposes described above:
- Supabase: database, authentication and storage. Data hosted in the European Union (Frankfurt, Germany).
- Stripe: payment and billing processing.
- Vercel: hosting of the application, of published websites, technical management of domain names and cookieless audience measurement of the vitrily.com website via Vercel Web Analytics (no cookies, no persistent advertising identifier, no cross-site tracking). Vercel Inc. is located at 340 S Lemon Ave #4133, Walnut, CA 91789, United States. For this audience measurement, Vercel acts as a processor solely on behalf of AGENSIO AI.
- Resend: sending of outgoing transactional emails.
- Anthropic: AI copywriting (Claude). This is the only AI provider actually called by the service.
- Outscraper: search for the Google Business listing and retrieval of public reviews at sign-up.
- Unsplash: provision of illustration images by business sector.
- ImprovMX: forwarding of incoming emails sent to @vitrily.com addresses, acting as a processor.
- Geocoding and mapping providers (Photon / Komoot for geocoding and Geoapify for displaying maps, providers located in the European Union): conversion of the business address into coordinates and display of a map.
An up-to-date list of our processors may be obtained on request at contact@vitrily.com. We may also be required to disclose data where the law requires it (a request from an authority, a legal obligation) or in order to assert or defend our rights.
9. Data transfers outside the European Union
Our core data is hosted in the European Union (Supabase, Frankfurt). However, some of our providers (in particular Stripe, Vercel, Anthropic, Resend, Outscraper, Unsplash and ImprovMX) may process data in the United States or in other countries outside the European Union. This is notably the case for Vercel, established in the United States, including for the cookieless Vercel Web Analytics audience measurement of the vitrily.com website: this processing is governed by appropriate safeguards (standard contractual clauses) and Vercel already appears among the processors listed in Section 8.
These transfers are governed by the safeguards provided for in Chapter V of the GDPR (Articles 44 to 49), in particular:
- the standard contractual clauses adopted by the European Commission (Decision 2021/914);
- and/or adherence to the EU-US Data Privacy Framework where the provider is certified under it.
A copy of the applicable safeguards may be obtained on request at contact@vitrily.com.
10. Retention periods
We retain your data for the period strictly necessary for the purposes pursued, and then delete or anonymise it:
- Billing data and accounting records: 10 years, in accordance with Article L123-22 of the French Commercial Code.
- Account data and website content: for the entire period the account is active, and then for 12 months after its closure, subject to statutory retention periods.
- Technical and security logs: 6 months.
- Exchanges with support and the contact form: 3 years.
11. Cookies and trackers
Vitrily does not use advertising cookies, third-party advertising trackers or sharing buttons, does not carry out any profiling or cross-site tracking, and does not place any cookie for audience-measurement purposes. Our audience measurement relies on two means, both cookieless, without advertising trackers, without profiling and without cross-site tracking:
- Internal (first-party) measurement: carried out server-side, with a hashed IP address, on aggregated and anonymised data that does not allow you to be directly identified and is not transmitted to third parties. It relates in particular to published websites.
- Vercel Web Analytics: a cookieless audience-measurement solution provided by our host Vercel, used solely to measure traffic to the vitrily.com website. In this context, Vercel acts as a processor solely on behalf of AGENSIO AI, without a persistent advertising identifier and without cross-site tracking. As Vercel is established outside the European Union (United States), this processing is governed by appropriate safeguards (standard contractual clauses) and Vercel already appears among the processors listed in Section 8.
Nature of the audience-measurement processing: internal first-party + Vercel Web Analytics (processor), cookieless.
Since Vercel Web Analytics audience measurement is cookieless, limited in purpose to the publisher alone and does not track visitors across sites, it falls within exempted audience measurement and does not require a consent banner.
We use only two trackers that are strictly necessary for the operation of the service and exempt from consent:
- Session cookie "vs": essential to keep you authenticated. It is configured as HttpOnly, SameSite=Lax, Secure in production, and persistent with a lifetime (Max-Age) of 30 days. It is therefore not a mere session cookie expiring when the browser is closed.
- Language preference: stores the display language you have chosen.
The payment flow, hosted on Stripe's domain, may place its own technical anti-fraud cookies, subject to Stripe's policy. Should we in future integrate a non-exempt tracker (advertising, a third-party audience-analysis solution with cookies such as Google Analytics, a sharing button, embedded content), a compliant consent banner would be put in place beforehand, allowing you to accept or refuse at the same level and to manage your choices. Unlike these tools, the Vercel Web Analytics audience measurement described above is cookieless. These elements are set out, where applicable, in our Cookie Policy.
12. Security
We implement appropriate technical and organisational measures to protect your data: encryption, hashing of passwords and of IP addresses used for audience-measurement purposes, access control and hosting of data in the European Union. This is an obligation of means (best-efforts obligation): as no transmission over the Internet or storage system can be guaranteed to be completely secure, we cannot guarantee absolute security. It is also your responsibility to protect your credentials and access to your account.
13. Your rights
In accordance with Articles 15 to 22 of the GDPR, you have, under the conditions provided for by the regulations, the following rights:
- Right of access to your data;
- Right to rectification of inaccurate data;
- Right to erasure ("right to be forgotten");
- Right to restriction of processing;
- Right to object to processing based on legitimate interest;
- Right to portability of your data;
- Right to withdraw your consent at any time, where the processing is based on it, without affecting the lawfulness of the processing carried out before that withdrawal.
No automated decision-making: in accordance with Article 22 of the GDPR, we do not make any decision producing legal effects concerning you, or significantly affecting you, based solely on automated processing, including profiling. AI-assisted copywriting (see Section 18) produces content proposals that you validate; it does not constitute an automated decision concerning you.
Post-mortem directives: in accordance with Article 85 of the Data Protection Act, you may define directives relating to the retention, erasure and communication of your data after your death, and send them to contact@vitrily.com.
To exercise these rights, write to contact@vitrily.com. We may ask you to prove your identity. We respond within the time limits provided for by the GDPR (in principle one month).
14. Deletion of your account
The deletion of an account and the associated data is carried out on request, by email to contact@vitrily.com. We delete or anonymise your data, subject to the data we are legally required to retain (in particular accounting records, for 10 years).
15. Complaint to a supervisory authority
If you believe that the processing of your data does not comply with the regulations, you may lodge a complaint with the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés, CNIL):
- CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France;
- website: cnil.fr.
We nevertheless encourage you to contact us first at contact@vitrily.com in order to seek a solution.
16. Your rights in California (CCPA / CPRA)
If you reside in California, California law (the California Consumer Privacy Act, as amended by the California Privacy Rights Act) grants you additional rights. This section serves as a notice at collection. The categories of data we collect and the corresponding purposes are described in Sections 4 and 7.
- Right to know and access the categories and specific pieces of personal data collected about you;
- Right to delete your personal data, subject to legal exceptions;
- Right to correct inaccurate data;
- Right to limit the use of sensitive data;
- Right to non-discrimination for exercising your rights;
- Right to opt out of any "sale" or "sharing" of data.
We expressly state that Vitrily does not "sell" your personal data and does not "share" it within the meaning of California law. We neither use nor disclose sensitive data beyond the purposes described in this policy. To exercise these rights, write to contact@vitrily.com.
17. Your rights in the United Kingdom
If you reside in the United Kingdom, the processing of your data is governed by the UK GDPR and the Data Protection Act 2018. You have rights equivalent to those described in Section 13. Transfers of data outside the United Kingdom are governed by the recognised mechanisms (International Data Transfer Agreement or an addendum to the standard contractual clauses). You may lodge a complaint with the Information Commissioner's Office (ICO), ico.org.uk.
18. Artificial intelligence
AI-assisted copywriting of your content is provided exclusively by our provider Anthropic (Claude). AI-generated texts are provided to you "as is": their accuracy, relevance and originality remain your responsibility and must be verified before publication. Content submitted via Anthropic's API is not used to train AI models.
19. Intellectual property and hosting status
The Agensio and Vitrily trademarks and distinctive signs, as well as the platform, the code, the engine and the templates, remain the exclusive property of AGENSIO AI. As regards content published by users on their websites, AGENSIO AI acts as a host within the meaning of the French Act for Confidence in the Digital Economy (LCEN) and does not carry out any general monitoring of such content. Any request to report manifestly unlawful content may be sent to contact@vitrily.com.
20. Amendments to this policy
We may amend this policy to reflect changes to the service or to the regulations. The date of the last update appears at the top of the document. In the event of a substantial change, we will inform you by an appropriate means. A version history is kept up to date:
- 12 July 2026: Initial version.
21. Contact
For any question relating to this policy or to the exercise of your rights: contact@vitrily.com (AGENSIO AI, 4 Impasse Remi Belleau, 44430 Le Loroux-Bottereau, France).